Image for post
Image for post
Photo by @sonson

IBM and Their NLP Offering

From cutting edge advances to commercial features

One of the most well-known moments in the history of natural language processing must be the time IBM Watson won a competition of Jeopardy.

Image for post
Image for post
  • Topic clustering.
  • Data summarisation.
  1. Improve voice-of-customer analysis. Spot trends in customer feedback with NLP to identify business opportunities, address concerns, reduce churn, and drive revenue.
  2. Streamline audience segmentation with NLP. Identify key customer groups for market research and campaign personalisation for different segments.

Written by

AI Policy and Ethics at www.nora.ai. Student at University of Copenhagen MSc in Social Data Science. All views are my own. twitter.com/AlexMoltzau

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store