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Photo by @sonson

IBM and Their NLP Offering

From cutting edge advances to commercial features

One of the most well-known moments in the history of natural language processing must be the time IBM Watson won a competition of Jeopardy.

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  • Topic clustering.
  • Data summarisation.
  1. Improve voice-of-customer analysis. Spot trends in customer feedback with NLP to identify business opportunities, address concerns, reduce churn, and drive revenue.
  2. Streamline audience segmentation with NLP. Identify key customer groups for market research and campaign personalisation for different segments.

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AI Policy and Ethics at Student at University of Copenhagen MSc in Social Data Science. All views are my own.

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